Frequently Asked Questions
Everything you need to know about caring for your vehicle with TheMotorSpa.
How long does shipping typically take?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your location, while express options are available at checkout.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the unused portion in its original packaging for a full refund.
Are your detailing chemicals safe for all paint types?
Absolutely. All TheMotorSpa cleaning solutions are pH-balanced and rigorously tested to be safe on clear coats, ceramic coatings, vinyl wraps, and matte finishes.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's tracking portal.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.